The Compassionate Geek
Technicians Checklist for Customer Support
This technicians checklist is for anyone who responds to service tickets and requests. It’s also for anyone who deals with end-users, other customers, and coworkers. When preparing to respond to a support ticket or service request, even an informal one, be sure to go through the following checklist. IT Customer Service is More Than Just … Technicians Checklist for Customer Support Read More »