On Tuesday I was lucky enough to grab an interview with Shep Hyken. He was incredibly generous with his time and we spoke for around 20 mins. Im including the audio below along with a youtube version which should make it easier for you to watch/listen to on your mobile devices.

For Audio only you can listen to the interview or download it below.

 
If you would like to check out Shep's new book and get an advance digital copy then visit Amaze Every Customer Every Time.