PODCAST Transcript: Episode IWPP302
Remove These 2 Phrases From Your Session to be sure your client comes back again and again with what they need to move forward in their wellness journey with you. Building The Wellness Business You Want NOW.

Today is one of the 60-second things that can change everything! Lots of times i-we professionals Attract and ATTAIN their new clients only to struggle with RETAIN because they do not realize there is a process for RETAIN as well.

Lots of times i-we professionals ATTRACT and ATTAIN their new clients only to struggle with RETAIN because they do not realize there is a process for RETAIN. The way you run your Intake is vital in RETAIN and can instantly double your income BUT it doesn't end there you want your clients to be there past the way you run your first 2 sessions and that is what today's valuable tip addresses.

The valuable tip today came about when I was working with a practitioner during their practitioner session. (A practitioner session is where interactive wellness professional meets together with me and brings to the session up to 3 of their clients 'bodies' that they would like help with when they feel stuck or unsure of suggestions that would help their clients).

During this practitioner session, I was listening to the practitioner recognize how now, she could see how the 3 Blunders that she learned about in: Eliminate the 3 Big BIG Blunders Practitioners Make That Keep Them from Building The Wellness Business They WANT course, actually did work against her!

Knowing the course material enabled her to see it happening in her sessions, in real time.

She explained she was NOW working really hard at eliminating them. And she couldn't believe that they were more ingrained than she ever thought!

This is great! She felt empowered. She had the tools to use and as she implemented them her clients were returning for 2nd sessions. Doubling her sessions and session income!

Now she wants to move from Doubling her client sessions to Stage 3 of the Establishment Phase RETAINING clients.

She was 'kinda' making it to Stage 3 and but she was experiencing frustration.

Those who she retained would show up but the session seemed to peter out after just 20 minutes.

Wow! How is that happening? It took me great effort to ever finish a session on time.

I asked the practitioner to describe the session to me.

 

Before we go further into my tip of which 2 Phrases to remove from your sessions I want to point out 3 things:

1. Connecting to and listening to this practitioner is bringing me value. I could jump in immediately after hearing the questions and say 'Oh you want to retain do x,y,z' ....

 

But by listening first to details of her experience I can pick out the part of x, y, or z that will be most effective in resolving her present issue. I am listening to find out where her need is TODAY. You should run your sessions that way too.

 

This is why I keep pushing in every email, post, podcast for you to connect with practitioners, professionals in the wellness field. This is one of the things you can practice with each other: Listening. It takes practice to learn to listen when you have the answers.

 

The thing is you want to find the 'best' answer for today. That takes listening... Practice with 2 other practitioners and you will get good at it much quicker.

You should not get hung up on experience, or field of expertise of who you network with. Working with a 'newbie' is valuable. That is why I am pointing this out because here I am learning from listening to this brand new practitioner.