This week we dig through an old Q&A hosted in March 2016 with our email list. Originally at 90 minutes, we've found the best Q&As from the replay that you will enjoy. We talk about handwritten notes to your VIP customers, finding keyword ideas for Adwords, hiring your first employee, and using reviews from other stores as a reseller. This episode is brought to you by Packlane. If you're looking for custom packaging for your product, they start with minimums as low as 10. You can upload your design, preview it on a box, and get quick turnaround times. For more information check them out at packlane.com