Patients often look for retail-like experiences when at the doctor's office or dealing with other healthcare-related items. But how can health systems be prepared to use digital tools and workflows to provide such experiences? In this episode, Chris Byers, Chief Executive Officer at Formstack, dives into the opportunities healthcare organizations have to meet patient expectations and drive higher retention. Chris also discusses how data plays a role in creating a personalized patient journey and gives advice to other leaders for how they can best revamp their current processes.

This episode is sponsored by Formstack.