Becker’s Healthcare Podcast
The Patient Financial Journey Reimagined: Prioritizing Pre-Service
This episode features David Salsberry, Chief Revenue Officer at Texas Health Resources. Here he discusses why it is important to engage consumers on their terms, early in the financial process, the role that patient financial experience plays in brand loyalty, as well as the guiding principals at THR around the patient financial experience: Clarity, Consistency, and Compassion.
This episode is sponsored by VisitPay.