An Automotive Podcast By Dave Eastman
In episode three we continue the introduction of the podcast goal of improving auto owner satisfaction with auto shop services. Our vision is to present unbiased auto repair facts from auto repair shop owners and employees.

In accomplishing our vision and mission we will use one of our core values, which is to be an impartial resource for repair shops and auto owners alike.

This discussion presents a summary of the complex issues in the automotive service industry that are prompting production of the podcast. The episode continues with the logic behind the vision and mission to improve auto owner satisfaction.

This episode presents five motivating factors behind production of the ASC podcast:

The complexity of today’s vehicles
The skills required of today’s technicians
The battle for availability of technical repair information and tools
The repair customers’ struggle for satisfaction at different types of shops
The need for access to unbiased information so auto owners can identify and avoid unethical repair shop practices

Click on the following link if you are interested in viewing the full article titled “Why Produce an Auto Repair Podcast”. This article is summarized in this episode.
Key takeaways mentioned in this episode:

Reason for doing an auto repair podcast
Auto repair industry needs not being addressed
What needs to happen to improve the industry?
How the industry is already working to improve
How this podcast and website can benefit car owners
Why there is so much dissatisfaction with the automotive repair industry
My experiences and working observations
Will this be a platform for consumer complaints?

Recommended Resources: 
Automotive Associations and Organizations

Auto Care Association
Automotive Service Association (ASA)
Automotive Service Excellence (ASE)
Be Car Care Aware