An Arm and a Leg

An Arm and a Leg


Mental health ‘ghost networks’ — and a ghost-buster

May 03, 2023

For lots of people, trying to access mental health treatment — like a therapist or a psychiatrist —is nothing short of a horror story. You could even call it a ghost story.


A “Ghost network” is what researchers and journalists call it when your insurance plan offers a list of “in-network” providers that turns out to be bogus. 


Attorney Abigail Burman has studied this haunted phenomenon, and she’s become a part-time volunteer ghostbuster for people in her life. She’s here to share her tactics with us — including some key legal terms that can provide leverage.


Abigail has written up a guide to her strategy, and she’s given us permission to share it. You’ll find it — lightly edited, and with some additional insights from our talk with her, over on First Aid Kit.


Warning: No silver bullets here. It’s still really, really hard. But Abigail has definitely got some hard-won insights we can use. 


Here’s a transcript of this episode

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