How I will save 40,000, by automating my customer service on Amazon, ebay, Walmart Jet and beyond.

What’s up guys, today’s episode, episode 87, is on How I will save $40,000+ by automating the customer Service in my Amazon, eBay, Walmart, Jet, and website support tickets. Today’s episode brings a huge golden nugget so stay in.

One of the hardest parts of running an e-commerce business is the customer support side. It’s not just a lot of work providing the best customer service possible, it takes a lot of the founders time, all the meanwhile you have to add more products, scale the marketing and grow to the moon.

I believe, if it wasn’t for the AmzSecrets show, I wouldn’t have gone this far to force myself out of the trouble that I was in. I would wake up each day, spend 1-3 hours checking eBay, checking Amazon, checking facebook channel, and then checking my email inbox for my website.

WHEW. It was a huge time waster in terms of founder energy. Every few months I would post in our facebook group, AmzSecrets.com/fb, how is everyone doing their customer support? And some people would say outsource, but not really go into detail.

The problem with spending even 1 hour per day on customer service is you really don’t know how those hours would be spent differently if you otherwise had them. Before this episode, I had hot-keyed customer responses directly into my keyboard. It was pretty awesome. It saved 10 minutes per response, and gave the perfect response. It was pretty optimized, it was cool.

And then recently I spoke to John Jonas, who has outsourced every task to 17 different virtual assistants, in episode 86.

This really changed my perspective and evolved my business a major step further. I probably wouldn’t be spending time doing this podcast right now, if I hadn’t built out my customer support. I’d be answering tickets, and closing out those spam ticket responses.

I started looking at FreshDesk…

I created an account, setup my email forwarding, It was very solid, however I realized it still had one major issue:

How do I have customer support answer questions everyday without giving them access to my account’s sensitive data?

Now that is a golden question. And it took me over 10 months to figure out.

Freshdesk was great, because it offered centralized support tickets. I could thus forward emails all to one spot, and freshdesk would create support tickets out of each one.

The problem however was freshdesk was too general. It didn’t pull order information from Amazon or eBay. So I canceled my free trial of freshdesk and when onto querying e-commerce support desks, which led me to xSellco. And no this is  not a promotion of xSellco, or affiliated to them in any way.

XSellco is pretty awesome, it pulls e-commerce data from both the e-commerce channels and aggregates them all into one spot. It’s like a freshdesk or helpdesk but for e-commerce.

Now that I have pulled the order # per email coming in, and the customer address, I can now get a virtual assistant to assist per customer order.

Now this led to the next part, and I really owe thanks and gratitude to John Jonas from episode 86, who mentioned to “create videos step by step on how you currently do customer service.”

It takes a lot of upfront work, but after that it gets easier.

Yes that is really time consuming. And a pain in the butt.  But once you get it done, you have opened 2-3 hours per day every day. You have also untied yourself from the desk of the computer to do the brain thinking part of your business.

Once I had xSellco,