Organizational defects are costly, but their impact is much greater when we normalize them and use "workarounds" to try to cover them up. Listen in on today's conversation as we discuss the importance of de-normalizing defects within your organization.

In Today's Episode:

• The long-term impact of defect normalization
• How to begin identifying defects that are hiding behind workarounds
• Moving from defect identification into creating solutions
• Navigating resistance within your organization as you eliminate defects