There are no excuses left for enterprise leaders to figure out how to run their organizations as autonomously as possible. The Autonomous Enterprise is ultimately about machines making decisions where we previously had humans and removing humans from loop

Ravi Kumar S, CEO of Cognizant, talks with Phil Fersht, CEO and Chief Analyst of HFS Research, at the HFS Horizons Summit-London on March 23, 2023.

The Great Resignation may be in the rear-view mirror, but in an economic downturn, EX has never been more critical to an enterprise’s success. Leveraging talent through empowerment, purpose, and greater alignment in a hybrid world can make the difference

We’ll break down the global sustainability context across organizations and ecosystems—outlining the aligned and collaborative approach organizations must take. We will help bring clarity to individuals, teams, and whole businesses, about their roles and

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks with Hans Hage, Chief Product Officer, Consumer Operations at UnitedHealthcare.  HFS Research and NTT DATA are collaborating to understand the impact of int

This edition of Unfiltered Stories is an “evolution of automation” spotlight in which Tom Reuner, Executive Research Leader at HFS, is joined by Bill Lobig, Vice President, IBM Automation Product Management, and Matt Lyteson, Vice President, CIO Hybrid Cl

On this HFS Videocast, one of the authors—Nandini Tare, Associate Practice Leader at HFS—talks about the HFS Horizons Report - Digital Engineering Service Providers, 2023, which was released recently. This report assesses the value 25 service providers co

The great hurry up and the great reluctance to spend… every enterprise leader has been scratching their heads trying to suit both masters. Executives see urgency – and ultimately value - in automating the most complex processes. But they see cost in the t

HFS CEO Phil Fersht is in discussion with the industry legend that is Genpact CEO Tiger Tyagarajan along with Katie Stein, Genpact’s Chief Strategy Officer. The business services industry is in the middle of a major pivot from delivering effort-based proc

On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently. This report assesses how well service provide