Organizations with highly engaged people outperform merely ordinary organizations on every axis: production, cost, & safety.  So how can individual managers who may not have the authority to hire a concierge for every employee capture their people’s discretionary effort?  Join Jed & Bob to find out.

Listen to the ‘Capturing Discretionary Effort’ Podcast (15 mins 29 sec):

Get the ‘Capturing Discretionary Effort’ Cheat Sheet