"Tackle a problem when you encounter it. The sooner you do it, the more options you have; the more options you have, the more likely you are to come up with the right option. Speed is key." - Willie Walsh, IAG

We caught up with the boss of International Airlines Group at the annual Leadership talk at Ulster University. If you were one of the 1,000 people who applied for tickets to hear him but missed out, don't fret, he's given an in-depth interview to The Profit Margin about leading in a crisis. It's certainly a subject he knows about - from managing Are Lingus who were on the brink of bankruptcy to the chaotic opening of Heathrow's Terminal 5 which led to hundreds of cancelled flights, thousands of stranded passengers and a parliamentary grilling.