Sarah O’Keefe speaks about The Many Facets of Content Strategy at Intelligent Content 2014. See http://scriptorium.com for more information. Audio Your browser does not support the audio element. Use Chrome or Firefox instead. Download MP3 (right-cl

A few weeks ago I gave a presentation to the STC Berkeley chapter on findability of help content. The recording is available here: Your browser does not support the audio element. Download MP3 (right-click, then Save Link As) For the slides, see Recording

I gave a presentation titled “Why users can’t find answers in help” to the Silicon Valley STC chapter yesterday. As promised, here’s a recording of the presentation: Audio recording If you just want the audio, here it is: Your brow

Download MP3 (right-click, then Save Link As) PowerPoint Slides PDF version This is an audio recording of a presentation I gave at UA Europe in June 2013. Here’s the description: Next to Google, YouTube is the second most popular search engine on th

Download MP3 (right-click, then Save Link As.) PowerPoint slides PDF version of slides This is an audio recording of a presentation I gave at UA Europe in June 2013. Here’s the description: Users tend to search Help material when they have a specifi

Download MP3 Length: 45 min. In this podcast, I talk with Mark Baker from Every Page Is Page One about the ideas he discussed in his Lavacon presentation: Include It All, Filter It Afterwards. This is a line from David Weinberger’s book Too Big To K

A couple of weeks ago I gave an STC webinar called Designing Quick Reference Guides. This was a general STC webinar, and usually I am not allowed to repost the recording, but due to some audio difficulties, I had to re-record it, and the STC gave me permi

I recently gave a presentation to the Southwestern Ontario STC chapter called Organizing Help Content: Breaking Out of Topic-Based Hierarchies.  Here’s a recording of the presentation: Webinar recording Slides only Audio only

The recording is available in a variety of formats: Audio with Slides MP3 Audio Only PowerPoint Show File PowerPoint Original File iPod format I recently gave a presentation at the STC Summit in Sacramento titled “Organizing Help Content: Breaking O

Download MP3 Length: 40 min. I recently spoke with Noz Urbina, consultant from Mekon Ltd, about his upcoming conference, Congility, and about content strategy. Based in Valencia, Spain, Noz is one of the industry’s thought leaders on XML, DITA, componen