Download MP3 Duration: 15 min. In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types o

You can either listen to this post as a mini-podcast or just read it. They’re mostly the same, but not entirely. Download MP3 Duration: 7 min. I listened to a couple of podcasts back to back ton

Download MP3 Duration: 15 min. IT project teams often need to increase collaboration and communication, but they’re hampered by the cubicle walls and other physical silos they set up in the work

Download MP3 Duration: 27 min. Many content management projects fail because organizations are either too focused on tools before properly researching their needs and processes, or because they undere

Download MP3 Duration: 15 min. XML, a way of tagging and structuring your content, can help solve a number of problems, including storing, mining, reusing, and sharing content. XML helps enable the in

Download MP3 Duration: 15 min. In this podcast, Sarah O’Keefe talks about XSL, Flash, and live blogging. XSL (extensible stylesheet language) is a programming language that transforms XML conten

Download MP3 Duration: 15 min. In this podcast, Dr. Robert Glushko, a professor at UC Berkeley’s School of Information, explains the concept of Document Engineering — the process of develo

Download MP3 Duration: 15 min. In this podcast, Noz Urbina talks about how Web 2.0 is changing the role of the technical communicator into one who drives product R&D and interaction design. My dis

Download MP3 Duration: 18 min. Stewart Mader was one of the coolest people I met at Doc Train West 2008. He is a person driven by his enthusiasm for wikis. In this podcast, Stewart talks about the fol

Download MP3 Duration: 5 min. In this short podcast, David Holmes talks about how he and his team migrated 50,000 unstructured pages to DITA. (DITA is an XML architecture that allows you to better sin