Laurie Guest (@LaurieGuest on Twitter) joins host Craig Price to discuss secret shopping. Anyone who's looked in the want ads of a  newspaper (they still have those?) or job board will see ads looking for secret shoppers. Laurie takes this to the next level, diving deep to get to know her clients and expectations. Craig and Laurie discuss how she started her secret shopping consultancy, how you only have one shot in life to make a good impression on a customer, different ways secret shopping can be applied and more.

You can learn all about Laurie at her aptly named website http://LaurieGuest.com 

Also Craig announces his other podcast with Alan Cerny Matinee Heroes will be recording LIVE at Comicpalooza on May 14th at 4:30.  Get tickets now!