In any business or professional setting, having difficult conversations is something that a company has to go through. Every business has its problems, and for it to move forward, these problems need to be addressed and discussed. 
It’s difficult for people involved in such a discussion not to get defensive, because they’re going to feel confronted. So how do you have these difficult conversations without putting them on the defensive and not making them feel attacked?
When you’re about to engage in a difficult conversation, put yourself in a neutral position, be patient, and be intentional about how you convey things. It is best to take your time and make sure you’re calm before proceeding. It’s never a good idea to make any decisions when emotions are high.
It’s not about you being right or proving the other person wrong. It’s about collaboratively moving forward, resolving an existing problem, and making everyone involved feel they’re part of the solution. Forward motion is much smoother when everyone is on the same page. 
Listen in as Dawn talks about having those difficult business conversations and how to do so in a constructive way.
Other podcast episodes referenced: Having the hard conversations, Just when you think you’re communicating clearly, Forward motion, Passionate about forward motion, and Co-create