SaaSX — Execute Better. Grow Faster.
The Customer Success Team Can’t be Responsible for SaaS Customer Churn
October 23, 2018
There, I said it. As a SaaS founder who led sales, customer success, product support, and professional services, I fully believed every customer retention issue was squarely on my shoulders. And every customer retention win was because of the product.
Nashville, TN
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