Why can senior leaders usually in post as a result of experience and expertise often make mistakes? The answer might seem counterintuitive; its precisely because of their experience and expertise

Why is some software a real pain to use? How does it happen, and what can we do to make it not happen? On this episode, Im speaking with Sebastian Lees, an experienced software developer with a kee

What is trickle-down safety? On this episode, Im finding out with two safety specialists who help me to explroe what it means and why its relevant to other fields. By safety, I mean the kind that sa

What we can learn about customer service and being more human from the fire service?On this episode, Im speaking with David Wales, who used to work in the fire and rescue service and has now switch

How can we be better at explaining things? On the 250th episode of the podcast, Im joined by a very special guest who has made explaining an art form and has just published a book called The Art of

What is livescribing? On this episode, I speak to an artist with a unique creative talent. Hannah Williams is the founder of Scribble Inc. and her talent is that she can summarise presentations and di

Why are we so reliant on models, how can they lead us astray, and what can we do about it?On this episode, Im exploring models. Of the mathematical kind, not the fashion or toy kind. Models interes

What can music teach us about human behaviour? What impact is remote and hybrid working having on employee conduct? How might we misjudge the risks posed by AI?If these seem like a broad range of to

How well do we really know those who are closest to us? Thats the question that is behind The Wolf Hunt, a new novel by Israeli author Ayelet Gundar-Goshen. She's my guest on this very special epis

Why are major projects so often delayed and over budget? On this episode, I'm speaking to Bent Flyvbjerg, the author of 'How Big Things Get Done'.Bent s a Danish economic geographer. He was the Firs