With a truly joined up customer and employee engagement strategy, NatWest took home 4 Engage Awards on 2nd December 2021 in the following categories:

•    Best Customer Contact Strategy in a Crisis

•    Best Customer Service Team

•    Best Use of Voice of the Employee

•    Best Use of Technology in Employee Engagement

We're so excited to hear how NatWest achieved such amazing success as Katie and Cath delve further into how to create a winning CX strategy on 9th February at 12:35PM GMT.