The CX Hustle Podcast

The CX Hustle Podcast

Contact Centre Recruitment in 2020

December 11, 2019

In this episode of the CX Hustle Podcast, we chat to James Whitcombe from SMAART Recruitment to discuss Contact Centre Recruitment in 2020 and beyond.

Topics covered include:

- The challenges of recruiting contact centre roles in 2020
- The cost of agent turnover
- The toughest roles to fill
- Tips on how to get recruitment right
- The future of contact centre recruitment

With over 14 years of contact centre recruitment experience, James provides us with a fascinating insight into the challenges and opportunities facing contact centre recruitment both for today and tomorrow.