What does the invention of the Air conditioner have to do with the call center? We discuss the impact of your phone system to your customer experience.

The status quo is to focus on acquisition as opposed to retention. Most of the current approach is built on faulty premise that customers are promiscous. How can you build customer intimacy in a few

-The status quo is to convert less than 5% of guests - Most of the current approach is built on faulty language -How can you build customer intimacy in a few clicks Connect with Anna -

Episode 4

Waiting for service

Waiting for service episode 2

Episode

Amas has a great conversation with world renown author and keynote speaker Steven Van Bellghem. You will enjoy hearing about: The evolution of customer experience The new customer expectation What is the next great development in regards to customer...

W/ Ted and Brian

w Ted and Brian