Waiting for Service
Ep 2 - The End Of Jobs With Mike Muson
November 11, 2015
Technology is wonderful until it is not, how does this impact customer experience, I think the next iteration of IVR will be a job killer. Mike Muson tells me to get off the ledge.
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so
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