Waiting for Service
#100 - Customer Retention is the holy grail
March 24, 2022
The status quo is to focus on acquisition as opposed to retention. Most of the current approach is built on faulty premise that customers are promiscous. How can you build customer intimacy in a few
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so
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