Waiting for Service
![Cover art of Waiting for Service Waiting for Service](https://assets.blubrry.com/coverart/300/298229-1653031087.jpg)
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss