Waiting for Service
Episode 37 - The 3 Imperatives for Contact center Leaders
November 10, 2018
Your mission as a leader of a contact center is pretty simple. Make work more meaningful for your employees to do that do these 3 things.
You hate waiting in line or on the phone for customer service. There have been plenty of shows about customer service, that all seem to offer "secrets" to improve customer service. This is not that show. Amas Tenumah focuses on Why customer Service is so
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