Shes excellent at her job because shes among the top subject-matter experts in her department. But shes toxic. Unliked. Her caustic behavior is off-putting to other team members. Unhelpful. Int

Were 10 days into Lisas new role as a Managing Director (responsibilities are similar to an assistant city manager). I wanted to chronicle her journey periodically for your benefit. Shes transiti

Ron Ashby passed away in the early morning hours of September 11, 2023. He was surrounded by family including a daughter named Lisa Norris. Lisas life was turned upside down weeks earlier when her

Today we go public with news of Lisas recent promotion to Managing Director. There are lessons for all of us. Who matters. Be valuable so youre a who for others. Relationships matter. Focus on oth

Were up to part 3 of our hybrid work series. Previously we introduced the benefits and challenges of hybrid work, then we discussed culture. Today were going to discuss eligibility for hybrid work

Today in part 2 of our series were going to discuss the impact of culture on hybrid work. Be well. Do good. Grow great! Check out the Hosts page for our profiles. Connect With Lisa On Linkedin

Since the disruption of the Pandemic organizations have wrestled with redefining what work looks like. Hybrid work is partly in-person work and partly remote work. For some organizations its comple

Today we wrap up our 3-part series on leading through the churn. Weve discussed the need to figure out better ways to lead and manage through the churn, and how to assemble a team capable of effect

Lisa and I continue part 2 of our 3-part series on leading through the personnel churn. If you didnt yet watch or listen to part 1, do that before you progress to this one. The context of part 1 wi

Today we begin a 3-part series on leading through the churn. We make a distinction between churn and turnover. Be sure to watch or listen to all 3 parts of this series. We hope you find it helpf