On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn. Phil and Brendan cover a range of topics, including: Where are the g

In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research connects with Saket Sinha, Senior Client Partner at IBM Consulting, Hirander Misra, Chairman & CEO at GMEX Group, and Michael Kessler, CEO & Founder at Tokenise. Du

In this edition of Unfiltered Stories, HFS’ Reetika Fleming chats with Amaresh Tripathy, Analytics Leader at Genpact, and Heymen Jansen, ex-ABB and process mining pioneer. HFS just undertook a study in partnership with Genpact surveying over 400 enterpris

HFS Research and Genpact collaborated on a unique study to learn about care management opportunities and explore the commercial viability of social determinants of health. The study included 100 US health plan CXOs and 250 CXOs are US-based self-insured e

In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS Research are in conversation with Narasimha Kini, Executive Vice President, and Anita Mahon, Executive

In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Dharmendra Patwardhan, Global Head of Intelligent Supply Chain Operations at Capgemini Business Services, Matthew Spooner, Head of Ind

In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Brajesh Jha, SVP and Global Head of Media, Publishing, and Entertainment at Genpact to discuss how the focus of media companies in the last 6 to 12 months h

In this edition of Unfiltered Stories, Reetika Fleming, Executive Research Leader, and Saurabh Gupta, President, Research & Advisory Services at HFS are in conversation with Kris Koneru, Strategic Business Practice Head, Sourcing & Procurement at

In this HFS Videocast, Rohan Kulkarni, Practice Leader, Healthcare and Life Sciences at HFS speaks about improving women’s primary care with Gloria Lau, Co-Founder & CEO, and Dr. Mary Jacobson, MD & Chief Medical Officer at Alpha Medical. 6 in 10

Gregg Antenen witnessed contact center staff break down in tears of frustration as they grappled with the multiple CRM and other data sources, they were expected to jump between in order to solve their customers’ issues. Observing that reality led him to