HFS PODCASTS

HFS PODCASTS


Re-wiring CX with Birendra Sen, Business Head of Tech Mahindra Business Process Services

March 02, 2022

On this HFS videocast, Melissa O’Brien, Research Leader at HFS talks with Birendra Sen, Business Head at Tech Mahindra Business Process Services about how companies must look at data, process, and most importantly, people, to “re-wire” the customer experi


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