Andrej Guštin talks with Joe Newbert and Adrian Reed about the past, the present and the future of business process management and innovation.

In this episode:

Joe's and Adrian's opening gambit [00:27]
Introducing Andrej Guštin and this episode's topic - business process management and innovation [01:19]
The backstory of business process management [03:11]
Moving past time, cost and quality to two modern dimensions: customer and employee experience [07:22]
Using predictive data and adaptive discovery to optimise business processes [09:17]
Managing high-impact, low-frequency exceptions and operational risk [11:57]
Considering future innovation in business process management [15:27]
Complimenting the aspects of human-nature within machine learning [19:49]
Preparing for an imagined future ahead of time [21:58]

The show notes:

Meet Andrej Guštin
The first known example of a business process
Work Study, Russel Mackenzie Currie (1963)
IIBA Knowledge Centre: containing resources on cyber-security and artificial intelligence