The Cisco Technical Assistance Center, or TAC, was as responsible for the growth of computer networking as any technology or other organization. TAC trained the first generation of network engineers, both inside Cisco and out, creating a critical mass of talent that spread out into the networking world, created a new concept of certifications, and set a standard that every other technical support organization has sought to live up to since. Join Joe Pinto, Phil Remaker, Alistair Woodman, Donald Sharp, and Russ White as we dive into the origins of TAC.