Do we really listen to our patients?
As part of my process for writing my upcoming book on humanizing healthcare, I’ve inadvertently landed on a few email lists for various healthcare publications. This past week, an article came across my inbox about “medical gaslighting“. For those that may not have heard the term before, it refers to when medical professionals dismiss a person’s complaints or symptoms, deny tests or diagnostic procedures, and maybe even misdiagnose them. Now, while this article presents a very one-sided and emotional view of this topic, I did think it was work talking about in this episode.  As I am fond of saying: Healthcare is a human experience. It’s one person, skilled in the art of healing, helping another person on their unique road to recovery. That view of healthcare requires that clinicians and organizations stop viewing patients as a list of symptoms or diagnoses, but rather look at their unique situation, contexts, and circumstances; taking a biopsychosocial view of health and healthcare. 

 

What we cover in this Episode:

• Understanding the value of healthcare professionals as knowledge translators
  
• How taking a biopsychosocial approach helps decrease dehumanization
  
• The importance of Clear Communication in healthcare interactions
  
• How interpersonal skills improve clinical outcomes
  
• How to achieve Better Outcomes by focusing on people rather than numbers
  

 

Connect with Me

• Rafael E. Salazar II, MHS, OTR/L (LinkedIn)
  
• Book a call with me
  
• Hire me to speak
  

 

For More:

If you enjoyed this episode: Join Rafael E. Salazar II, MHS, OTR/L (Rafi), principal of Rehab U Practice Solutions and host of The Better Outcomes Show as he explores the possibilities of a new healthcare. Guests range from clinicians trying new techniques and treatments to executives and entrepreneurs exploring new service delivery methods, business models, and organizational structures. You can sign-up to receive new episodes delivered directly to your inbox by filling out the form at the top of this page.  Learn more about Rehab U Practice Solutions by reading The Manifesto for a New Healthcare, or listen to Episode 000.

 

Are You Ready to Take Your Organization to the Next Level?

If you run a clinic or practice and are looking to develop a strategy that leverages best practices, new technology, and marketing/messaging in a way that maximizes patient engagement & retention, please reach out. We’d love to talk with you about how Rehab U Practice Solutions can help your clinic bring in more patients, retain them throughout their course of care, and create uniquely impactful patient experiences.

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Rafael E. Salazar II, MHS, OTR/L (Rafi) is the Principal Owner of Rehab U Practice Solutions and the host of The Better Outcomes Show. He has experience in a variety of rehab settings, working with patients recovering from a variety of injuries and surgeries. Rafi has worked in a variety of settings, from orthopedic and musculoskeletal rehabilitation, to academia, and even healthcare consulting. He spent the majority of his clinical experience working at Charlie Norwood VA Medical Center, where he was the lead clinician and clinical education coordinator for the outpatient specialty rehab program. In this role, he treated many veterans with chronic pain and helped to establish an interdisciplinary pain management program. He has worked on projects ranging from patient engagement initiatives to marketing communication campaigns to a multi million dollar project assisting the State of Georgia’s Department of Behavioral Health and Developmental Disabilities transition individuals out of state institutions to community residences. His work on Telehealth has been discussed in Forbes. He also has experience as a core faculty member at Augusta University’s Occupational Therapy Program, as a Licensed Board Member on the GA State OT Board, and he serves on the Board of Directors for NBCOT. He works to help healthcare clinics and organizations deliver uniquely impactful patient experiences by improving service delivery through The Ultimate Patient Experience™ and courses & training programs.

Read his full bio Here. Read about Rehab U Here.

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Work With Us

If you’re ready to craft a strategy to help your organization bring in more clients, retain them throughout their course of care, and create uniquely impactful patient experiences, then reach out. We’d love to talk with you about how Rehab U Practice Solutions can help.

What we can help you do:

✅ Train your staff and clinicians to be able to confidently communicate the value your organization provides…

✅ Leverage best practices, new technology, telehealth, and marketing/messaging to maximize patient engagement & retention…

✅ Develop a system that keeps patients & clients happy, engaged, and satisfied throughout the entire process of care…

We help you not only craft marketing messages & campaigns that build that know, like, & trust value you need to convert leads into scheduled clients; but we also work with your clinicians and staff to make sure that, once a patient decides to schedule an appointment, you have a system setup that keeps them happy, engaged, and satisfied throughout the onboarding, treatment, and discharge process.

In short, we help your whole organization become focused on the most important thing in healthcare: people – the people who work for your organization, and the people who your organization treats and serves.

 

Learn More Here!

The post Episode 053: Healthcare is Human appeared first on Rehab U Practice Solutions.