In this episode, Sarah Arora, COO of GoHealth Urgent Care, shares insights into her journey in healthcare operations and its influence on her management style. She delves into the importance of prioritizing employee satisfaction at GoHealth and explores the direct links between employee contentment and revenue growth. Arora also discusses the transformative impact of an employee-centric approach on the bottom line and examines the evolving landscape of urgent care centers amidst the challenges brought by the pandemic.