We are ACHE of Massachusetts

We are ACHE of Massachusetts


The Patient Experience

November 04, 2019

Lisa Allen, Ph.D., Chief Patient Experience Officer at Johns Hopkins Medicine talks about the Patient Experience. She seeks to continually improve the experience of patients and their families. Did we delight or disappoint the patient? Did someone explain things in a way the patient can understand? Did the patient say their concerns were considered and … Continue reading The Patient Experience →