Episode 151: Partner Experience Part 1
Carolyn and Seth talk about CompTIA's new research around the topic of partner experience. With IT solution providers beginning to focus more on their own brand and the services they provide to clients, they are also focusing more on the overall experience of working with a vendor beyond product delivery and support. This episode examines the question from the partner angle--what areas are most important to them? While technical support still ranks as a top concern, partners are also looking to vendors for training beyond specific products, in areas such as marketing or business operations.
Partner perspective research brief: https://connect.comptia.org/content/research/partner-experience-trends-2022-research-brief