Just a quick heads up to let you know there will be some changes coming to the way I’m producing and distributing the content you’ve been seeing and hearing here for the past couple of years. Why? Because sometimes fresh air just what’s needed. #change

Our attention span is getting shorter. Ever noticed how long those mid-roll ads are in videos on Facebook? Then there’s this little data point... “Human attention span is at its lowest ever (thanks to technology!). According to a study by Microsoft, t

What if instead of posting your thoughts, ideas & Insights on social media every day, you let your steam build up? Maybe then you could create something really meaningful. (ps: not to self!) #contentcreator #contentstrategy #creativity #timeout

Do your internal systems, policies & procedures maker it easier or harder to say yes? Yes to Guests. Yes to Customers? Yes to Internal Stakeholders? My favourite hotel General Manager had a great way to ensure we could say yes. Listen to this... #cus

If your spa (or any other business unit) is in a major hotel brand’s property, there is a MASSIVE opportunity you’re probably not taking advantage of. I understand there’s company politics. I get it. There’s lots of Red Tape. BUT...if you’re not levera

Are you a Listener or a Talker? Is your organisation a place for Collaborators or Individuals? Understanding what both your and your company’s default is goes a long way to ensuring success. That’s according to Aaron Dignan in his book Brave New Work.

Some say, leave the price off. That way the guests will come to you to ask. From there you have a chance to close the sale. Others say, put the price out there. No point hiding it if the guest isn’t willing to pay it. Here’s the discussion we had intern

Atmosphere Cancer!

I saw a great quote that I think provides a good hint. “Write drunk, edit sober” - Peter De Vries No, I’m not suggesting you get everyone drunk. But maybe harnessing the altered state you’re in when raw emotions come out, could have a similar effect.

Whilst I applaud the clever branding, I worry that the ‘First Aid’ label promises more than it can deliver. What do you think? #mentalhealth #mentalwellness #mentalhealthawarenessweek #mentalhealthfirstaid