Podcast hosts Dan Cuneo and Sarah Ruttan Bates are joined by Whittney Dunn, Senior Risk Manager at The Bar Plan, to discuss how attorneys can better communicate with their clients.

Poor client communication is one of the most frequent bar complaints year after year. Ms. Dunn discusses the challenges of effective client communication, what is a reasonable timeframe to respond to clients, how often attorneys should utilize staff to fill communication gaps, an attorney’s required duties regarding communication, the potential for overcommunicating, the pros and cons of texting with clients and the potential for issues regarding attorney-client confidentiality, tips to close the client communication gap, and more.

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