The 10K a Day Dentist

The 10K a Day Dentist

002 Jill Raff: The Customer Experience

May 14, 2019

In this episode, Dr. Bill and Jill discuss:

  • What’s the difference between customer service and a customer experience

  • Why hiring and training employees for the customer experience is vital

  • How to engage customers in a new way through in-office demos

Key Takeaways:

  • Interaction with customers does not need to be elaborate; eye contact and using their names is a simple step

  • Connecting with a patient through a non-dental interaction helps to get to know them and build trust prior to the dental exam

  • It’s important that there is an established system to keep the culture of customer experiences as staff changes occur

"It’s about transforming a customer transaction to a customer interaction."
—  Jill Raff

Dr. Williams' next 5M Special Summit Mastermind Opportunity is July 26-27, 2019 for a small, select number of dentists. For more information on this One-Weekend Intensive Workshop email us at  or call 770-614-4249

Connect with Jill Raff:

Book: Transforming Transactions Into Interactions

Twitter: @Jill_Raff

Facebook: Jill Raff: Customer Experience Strategist



LinkedIn: The Jill Raff Group

Connect with Dr. Bill Williams:

Learn More: How to Become a Redox Dentist

Website: Solstice Dental Advisors - 5M Mastermind


Free Book:

Buy Books: Dr. Williams' Author Page

LinkedIn: Dr. Bill Williams