Episode 36 – Talking Tech Careers: How IT Help Desk Technicians Narrow the Distance Between Colleagues in Pandemic Times
How can IT Help Desk technicians narrow the distance between colleagues created by pandemic precautions? By understanding that IT support is about humans, not hardware. Listen as Priyanka Neupane, a senior IT supervisor for medical technology maker Medtronic, describes how she recruits, hires and trains specialists for the company’s U.S. IT support center from CompTIA Tech’s IT-Ready program.