Studies in Empathy: A Cleveland Clinic Podcast

Studies in Empathy: A Cleveland Clinic Podcast


Beware of Shiny Objects in Patient Experience

November 25, 2019

How do we filter through the research, publications, and ways to measure value and quality outcomes to assess what indeed is a best practice? Join us with Laura Cooley, Ph.D., in a discussion on how we can prevent getting derailed and focus on effective best practices to create authentic connections.