Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of th

Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization throug

In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yoursel

In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve in

Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more a

Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual

The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look

Confront the retail strategists dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like

Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and per

As we navigate the shifting currents of the retail industry, 2024 presents itself as a year of divergence with pivotal themes that will define the winners and the market's overall direction. From consumer spending and evolving profitability strategies to