Kristy Kistner, ORAU's Director of Performance Excellence, knows a thing or two million about quality standards and assurance practices. So much so, in fact, that she was one of three United States experts invited to join an international ad hoc group established to examine the feasibility of converting International Organization for Standardization (ISO) 9004 into a quality assurance standard with stated requirements for organizations to achieve. Currently, 9004 is a series of best practices for ongoing quality assurance. Michael Holtz and Jenna Harpenau discuss the work of this ad hoc group, Kristy's role and ORAU and how she became the organization's quality expert.