How do you design public-facing services so that users get the best experiences? Clare Sudbery talks to Fritz von Runte about the difference between art and design, and how to make the most of service design with a collaborative, multi-disciplinary approach.

Fritz von Runte is a Mancunian Service Designer obsessed with the North, improving public sector services and multi-disciplinary product development.

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Our theme tune is “For The Miles” by Richard Murray.

Episode links: Abby Covert, Leisa Reichelt, Jeff Gothelf, Dan Ariely, Lisa Jeffery, Kit Collingwood, Clare Moriarty, Lou Downe - 15 principles of Good Services. Visit https://tinyurl.com/podcast-making-tech-better for links and info.