This week’s top story: We discuss how businesses can win revenue and customer loyalty with a well-designed web site, as direct-to-consumer sales grow in popularity. Also this week we discuss why ultra-fast food delivery drives up consumer expectations and the need for fraud prevention, how a customer’s trust in an organization is destroyed by fraudster messages, how retailers are using hybrid platforms to bounce back from the pandemic, and how hackers are stealing points and miles from consumers’ eager to travel post-pandemic. #Kount5in5