With competition growing to enroll students on America’s campuses, colleges must act to meet the growing expectations of students and parents. Dr. Jim Earle, Associate Vice Chancellor for Business and Auxiliary Services at the University of Pittsburgh, discusses how campuses are changing to meet these needs. He also discusses his perspective on customer service and the role auxiliary services plays in the overall student experience.

In the second part of the episode, Jim offers his insights into leadership, the leaders that have influenced him the most, and the moment in his own career that changed the way he looks at leadership.