Reflecting on their 15 years together, Gail and Erin have come to recognize that major setbacks occur about every seven to eight years. Anticipating disruptions needs to be a part of business planning. “We need to be thinking about the ‘what if’ all the time,” says Gail. “If you’re not that person who’s making contingency plans for your business, then you need someone who can be that person for your team.”