Improving Service Delivery in the Health & Education Sectors: SEND-Ghana & CARE International with George Osei-Bimpeh, Zakaria Yakubu, and Gaia Gozzo

Final Takeaways with Bjorn-Soren Gigler, Senior Governance Specialist, Governance Global Practice, World Bank Group

Citizen Engagement in Public Auditing for Better Service Delivery with Seong Jun Kim, Managing Director for Research at the Board of Audit and Inspection.

Citizen Engagement in the Public Sector: Meu Rio with Mihuel Lago, Co-founder & Executive Director, Meu Rio

Improving Service Delivery in the Water Sector: Maji Voice with Titus Tuitoek, Alice Njena, Daniel Kamiri, and Max Hirn.

Does ICT work in the real world? with Achraf Aouadi, Founder and President, I watch Tunisia

ICT - Enabled citizen engagement with Bjorn-Soren Gigler, Senior Governance Specialist, Governance Global Practice, World Bank Group

Call to action: Academia Representative with John Gaventa. Professorial Fellow, Institute of Development Studies and Director of the Coady International Institute and Vice President of International Development at St Francis Xavier University

Bridging the gaps between citizens and government with Shirin Madon, Associate Professor, Department of International Development and Department of Management, London School of Economics,