Cracking the Code

Latest Episodes
Top 10 Critical KPIs for Contractors: Part 2
Is Your Business Focused on the Right Numbers? Not all metrics are created equaland if youre tracking the wrong ones, you could be missing key opportunities for growth. Real success comes from measu
Top 10 Critical KPIs for Contractors: Part 1
Are you measuring what really matters in your business? Achieving financial success in your business is built on understanding what functions truly move the needle. That starts with knowing which key
Building a Prosperity Mindset: Part 2
Whats holding you back from reaching your full potential in business? Success requires concentration on even the smallest processes and aspects of your company. But to truly unlock that success, you
Building a Prosperity Mindset: Part 1
What separates a struggling contractor from one who builds a thriving business? Its not just technical skills or a business degree, its mindset. A prosperity mindset doesnt just help you close more
Building Strong Customer Relationships: Part 2
Why do some techs struggle to gain traction with customers, while others using the same process consistently connect and convert? It often comes down to how they show up in the moment. The most effect
Building Strong Customer Relationships: Part 1
Why do the right words to a customer sometimes fail to produce results? Techs often start with a concept, a maintenance agreement or a diagnosis, that can often fall on deaf ears. The outcome-focuse
Drive Excellence with Performance-Based Pay: Part 2
What if your pay structure actually inspired innovation and accountability? Performance-based pay motivates your employees to do more than just complete tasksit encourages them to think strategically
Drive Excellence with Performance-Based Pay: Part 1
Does it feel like youre paying for hours worked rather than results delivered? Implementing a pay structure based on merit doesnt just change compensation structure, it changes your culture. You ins
Customer Service & Dispatching Alignment: Part 2
Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up? When dispatching is aligned with customer service, everything changes. The right tech shows u
Customer Service & Dispatching Alignment: Part 1
Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customersor are they just moving through calls? When the summer rush hits,