Cracking the Code

Latest Episodes
Customer Service & Dispatching Alignment: Part 2
Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up? When dispatching is aligned with customer service, everything changes. The right tech shows u
Customer Service & Dispatching Alignment: Part 1
Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customersor are they just moving through calls? When the summer rush hits,
1-on-1 Coaching: The Shortcut to Contractor Growth
Do you have an expert confidant who truly understands your businessand can guide you to highs while avoiding the lows? Having someone to bounce ideas off of, challenge your thinking, and offer real-w
Top 5 Ways to Maximize Sales with Payment Plans: Part 2
Do your customers understand how todays purchasing decision shapes future savings and support? When you shift the conversation from convoluted payment plans to long-term value, customers feel more at
Top 5 Ways to Maximize Sales with Payment Plans: Part 1
Nobody likes surprise costs, especially in the thousands. With 70% of customers using payment plans for their purchase and spending 110% more on average when they do, flexible payment solutions arent
Scaling Your Business for Sustainable Growth: Part 2
Struggling to scale your business effectively? Youre not alone. Overwhelmed teams with communication and workflow breakdowns can hinder sustainable growth. Drive transformation by changing your cultu
Scaling Your Business for Sustainable Growth: Part 1
Do you know what gaps might hinder your companys growth? Transitioning from a startup with a few employees to a multi-million-dollar business is about more than just scaling operations its about t
Earn Homeowner Confidence with Third-Party Certifications
How do you differentiate yourself in the market and stand out as a quality provider? Having high standards isnt enough. Getting third-party appraisals and certifications can dramatically increase you
Selling Your Business: Top 10 Insights from an Expert Broker
Are you considering selling your business but unsure about the market? Do you know when the best time to start planning your exit strategy is? Learn the importance of planning for a sale from the begi
The “Why” Behind Your Business
Does your company have a greater purpose that your team can get behind? What truly drives your business? The Why behind your company gives a foundation to shape your culture, strengthen your communi