Cracking the Code

Cracking the Code


Latest Episodes

Customer Service & Dispatching Alignment: Part 2
May 18, 2025

Does your customer service suffer when things get busy? Is your dispatch team constantly playing catch-up? When dispatching is aligned with customer service, everything changes. The right tech shows u

Customer Service & Dispatching Alignment: Part 1
May 11, 2025

Is your dispatching team in alignment with your technicians? Do your front-line employees provide service that creates loyal customersor are they just moving through calls? When the summer rush hits,

1-on-1 Coaching: The Shortcut to Contractor Growth
May 04, 2025

Do you have an expert confidant who truly understands your businessand can guide you to highs while avoiding the lows? Having someone to bounce ideas off of, challenge your thinking, and offer real-w

Top 5 Ways to Maximize Sales with Payment Plans: Part 2
April 27, 2025

Do your customers understand how todays purchasing decision shapes future savings and support? When you shift the conversation from convoluted payment plans to long-term value, customers feel more at

Top 5 Ways to Maximize Sales with Payment Plans: Part 1
April 20, 2025

Nobody likes surprise costs, especially in the thousands. With 70% of customers using payment plans for their purchase and spending 110% more on average when they do, flexible payment solutions arent

Scaling Your Business for Sustainable Growth: Part 2
April 13, 2025

Struggling to scale your business effectively? Youre not alone. Overwhelmed teams with communication and workflow breakdowns can hinder sustainable growth. Drive transformation by changing your cultu

Scaling Your Business for Sustainable Growth: Part 1
April 06, 2025

Do you know what gaps might hinder your companys growth? Transitioning from a startup with a few employees to a multi-million-dollar business is about more than just scaling operations its about t

Earn Homeowner Confidence with Third-Party Certifications
March 30, 2025

How do you differentiate yourself in the market and stand out as a quality provider? Having high standards isnt enough. Getting third-party appraisals and certifications can dramatically increase you

Selling Your Business: Top 10 Insights from an Expert Broker
March 23, 2025

Are you considering selling your business but unsure about the market? Do you know when the best time to start planning your exit strategy is? Learn the importance of planning for a sale from the begi

The “Why” Behind Your Business
March 16, 2025

Does your company have a greater purpose that your team can get behind? What truly drives your business? The Why behind your company gives a foundation to shape your culture, strengthen your communi