This week we hear from Susan Spear, a Facility Administrator in Newport News, Virginia. Her tip is simply to lead with kindness. How? Take a deep breath, remain calm, and speak softly. This will have a positive impact on both your teammates and patients.

Mini-insights come from our teammates far and wide around the Village. This bi-weekly listener mail showcasing is a fantastic way to hear from our listening leaders.

SUBMIT YOUR LISTENER MAIL! Share your leadership advice here.

HOSTED BY: Grace Berman & Doug Miller, Senior Directors, Wisdom

For DaVita teammates, please visit podcast.davitaway.com to learn more about our guests and hosts, and listen to our other episodes.

Share your thoughts and comments about our podcast here: https://www.surveymonkey.com/r/DLIPodcastEval.

Have an idea on a topic you want to hear in 2019? Share it with us here: https://www.surveymonkey.com/r/2020DLITopics